Secure Credit Card

Web World uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Web World or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major NZ banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Web World.
For more information about eWAY and online credit card payments, please visit www.eWAY.co.nz

Direct Debit

Please email us if you wish us to send you a direct debit form, please include your Web World login.

Direct Credit / Automatic Payments / Internet Banking

Please set up your payment to go to the following details:

National Bank
06-0237-0067625-026

Don't forget when making a payment via Internet or Direct payment to use your Web World account id number as the reference.

1. This Agreement
1.1 This agreement applies to all customers of Web World Bitstream.
1.2 This agreement also includes Web World's Standard Terms and Conditions and Acceptable Use Policy.

2. Availability of Services
2.1 Bitstream services are only available on a standard Telecom phone line and services must only be used on that line. Only one Bitstream account can be used on any one phone line. Services are not available in all areas.

3. Initial Provision of Bitstream
3.1 For transitions from other broadband services and service providers, it may take up to 15 or more working days from the day you agree to take Bitstream for us to begin to provide the services to you. It may take longer if you request that we start the service to coincide with the completion of any third party service providers billing cycle. These times are an indication only and not a guarantee.
3.2 For new installation of Bitstream it may take up to 10 working days from the day you agree to take Bitstream for us to begin to provide the services to you. This time is an indication only and not a guarantee.
3.3 You will ensure that all information regarding your Bitstream application is correct and complete. You acknowledge that any incorrect or incomplete information could adversely affect the length of time it takes to connect you to Bitstream and could impact on our ability to provide adequate services.

4. Phone Support
4.1 Phone support is included for set-up and Internet related technical problems on all Bitstream accounts and hours of availability are advertised on our website.
4.2 Our service does not cover: Problems in your computer, communication equipment, your software (except for software provided by us) your phone line or any other part of the Internet not forming part of our network. In addition to this you are not covered if you use the service incorrectly or due to any other event beyond our reasonable control.

5. Changing your Address or Phone Line
5.1 If you change your address or phone line, you cannot take your services with you. Bitstream must be cancelled to avoid charges, even if the phone line is no longer valid. Services must be reinstalled on the new phone line, even if you are maintaining your existing phone number, and will incur installation charges. You will need to call us at least 14 days in advance of the move so we can discuss how to minimise service disruption.
5.2 Should your phone line become disconnected for any reason, we can no longer provide Bitstream to you and is taken to be a termination of agreement. Should you wish to enter into a new agreement for Bitstream an installation charge will apply.

6. Speed of Services
6.1 You acknowledge that any claims made about speed of service are best effort peaks and not guarantees. Speed claims are line speeds only and no guarantees are made for national and international traffic, or any particular type of traffic.
6.2 Latency is not guaranteed, but should remain below 1000ms one-way across the line only. There are no jitter guarantees.

7. Billing
7.1 We will bill for services one month in advance and any installation or cancellation charges in arrears. Your first bill will contain charges from when we first begin to supply you with Bitstream and charges for the month in advance.
7.2 The Bitstream service is an always on connection and can not be suspended. Charges for the full month will still apply, even if not used.

8. Cancellation of Services
8.1 You can request service cancellation of your BitStream service at any time, however it can take up to 45 days to get the billing stopped and the service cancelled, as we are dependent on the lead-times and billing period of Telecom. It is possible to cancel the service quicker - however this requires an agreement to pay all charges incurred up until Telecom has stopped billing for the service, even if your service has been technically disconnected prior to this date. There is no cancellation fee.
8.2 When you agree to take Bitstream you must purchase the service for at least one billing period. This means if you cancel your order as soon as it is placed, you must still pay for the entire billing period.
8.3 We reserve the right to cancel your Bitstream in the event that we do not receive payment. We will give you 5 days notice via your preferred email address for you to pay your account to avoid Bitstream cancellation. It is your responsibility to have your email account details accurate with us. In the event that we cancel your Bitstream, a reconnection fee will apply if you wish to reinstate your services.

9. Changes to Terms and Conditions
9.1 We may at any time change these terms and conditions.
9.2 We may at any time, giving you 30 days notice via email:
-Change the charges for services.
-Amend or discontinue the services, or move you onto another equivalent plan.
It is your responsibility to provide us with correct and current contact information.

10. Your Obligations
10.1 You will indemnify us for any damages, loss or cost caused by you or your actions (including failure to comply with this agreement) which results in us being liable to any third party carrier.

1. Coverage and Definitions:

This Service Level Agreement (SLA) applies to you ("client") if you have ordered any of web hosting services from Web World (the "Services") and your account is current (i.e., not past due) with Web World. As used herein, the term "Service Unavailability" means the total number of hours of a particular month (based on 24-hour days for the number of days in the subject month) that the content of client's web site is unavailable for access by third parties via HTTP and HTTPS.

2. Service Level:

This agreement sets out the minimum level of service that clients of Web World can expect and levels of reimbursement for failure to meet such levels. Web World aims to easily surpass these minimum objectives.

Subject to Sections 3 and 4 below, Web World will reimburse in the form of credits to clients in accordance with the following schedule, with the credit being calculated on the basis of the monthly service charge for the affected services:

Service Unavailability:

Credits:

Less than 4 hours None
Between 4 and 24 hours 25% of monthly fee or 8 days of free web hosting
More than 24 hours 50% of monthly fee or 15 days of free web hosting

3. Exceptions:

Web World shall not be liable to reimburse in any form for failure to meet any of the guaranteed service level where such failure arises from any one or more of the following:

a. Faults caused by the clients equipment, applications, interconnected equipment, networks, systems or gateways and / or the acts or omissions of the Customer, third party components whether within or outside Web World Network or the acts or omissions of local exchange carriers or failure of third party services.

b. Disconnection and / or reconnection of the services due to non-payment of any charges payable to Web World or where the services are disconnected by reason of it being used for any illegal, unlawful or other objectionable purpose described in Terms of Use or Acceptable Usage Policy.

c. Scheduled or routine maintenance or reconfiguration of the Network or Web Worlds equipment, including without limitations the following:

- Maintenance by local public telecommunications and telegraph service provider on access circuits between Web World and the clients' web sites.
- Maintenance (hardware or software) made on a local Web World's node or on Web Worlds equipment on the clients premises / web site.
- Maintenance (software) made globally on Web Worlds network.

d. Faults arising from reasons beyond Web Worlds reasonable control and force major events including but not limited to catastrophic incidents, riots, vandalism, lightning, power failure, fire, flood, earthquake, emergency, curfew, industrial disputes, acts or omission of any person for whom Web World is not responsible or any causes whether similar or otherwise outside Web World's control.

e. Scheduled maintenance and emergency maintenance and upgrades.

f. DNS (Domain Name Server) issues outside the direct control of Web World.

g. DNS Propagation

h. Outages elsewhere on the Internet that hinder access to your account or services. Web World is not responsible for browser or DNS caching that may make your web site appear inaccessible when others can still access it. Web World will guarantee only those areas considered under the control of Web World.

i. Client's acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding, e.g. CGI, PERL, HTML, PHP, etc., any negligence, willful misconduct, or use of the Service in breach of Web World's Terms of Use and Acceptable Usage Policy.

4. Reimbursement and Credit Request Procedures:

To receive a reimbursement in the form of credit, clients must make a request by sending an email message to This email address is being protected from spambots. You need JavaScript enabled to view it.. Each request in connection with this SLA must include client's username and the dates and times and description of the unavailability of the service and must be received by Web World within thirty (30) days. If the unavailability is confirmed by Web World, credits will be applied within sixty (60) days after Web World's receipt of client's credit request. In the event that Web World disputes the client's claim, the client shall not be entitled to the reimbursement specified, until and unless the dispute has been resolved.

Notwithstanding anything to the contrary herein, the total amount credited to client in a particular month under this SLA shall not exceed the total hosting fee paid by client for such month for the affected service. Credits are client's sole and exclusive remedy with respect to any failure or deficiency in the service.

5. General Terms:

The parties agree that only measurements carried out by Web Worlds shall be used for the calculation of unavailable time and Web Worlds records shall be conclusive evidence thereof. The clients sole remedy in relation to a breach of this SLA shall be limited to the service credits provided accordingly in this SLA.

The stated SLA shall not apply during any trial or free period of the services, and this SLA does not come into effect until after the end of the first month of the applicable services has been provided.

Please note this only applies to HOME PAGE web sites as included with Web World's retail connections, not commercial web sites as offered by Web World.

The availability, features and other conditions of home pages can be changed without notice, at any time. Home pages can not be used for commercial purposes. Commercial purposes are defined as any activity that any entity will derive material or monetary gain from. Incorporated societies should apply for sponsorship.

Web World are the final authority as to what constitues a commercial web site, and can also grant exceptions at its discretion. Under no circumstances, at no time, will you upload programs to your home page. The only permissable document types are HTM, HTML, MAP, GIF and JPG. People who ignore this rule will be liable to pay for any and all direct, incidental and consequential damages that may arise from having uploaded non-allowed document types.

Customers who want to use Java, cgi-bin scripts or programs should always contact Web World first to explore alternative arrangements. Failure to comply in this area will be dealt with instantly and with full measures available to us.

Home page content must be legal. Home page content must contain suitable warnings if the content is not appropriate for readers under the age of 16, and the use of RSAC classifications (see http://www.rsac.org/) is mandatory.

You may use up to 10MB in disk space. More disk space may be allowed upon application. If monthly traffic on the home page exceeds 20MB, Web World may, at its discretion, contact the owner of the page to discuss its future. Consistent traffic in excess of 20MB per month can be charged for by Web World at $25 per month. At no time will Web World charge you for your home page traffic without first having discussed it with you. You have nothing to worry about until we contact you. If in doubt, ask us.

Access to the home page is via FTP only. No on-line editing facility is made available. No free support is extended as to how to create a home page, how to use FTP to upload and maintain your home page, or any other matter related to home page operation. Support can be obtained for a fee.

There are many excellent resources on the Internet that can teach you for free. Obtaining access to your own home page is achieved by asking This email address is being protected from spambots. You need JavaScript enabled to view it. for a password to access your home page by sending him an e-mail. Your home page will be located at http://www.<userid>.ww.co.nz where<userid> is the same as the id you log onto Web World with (without the @ww.co.nz portion).

Web World Ltd will only collect and store information required for the effective operation of Web World Ltd and its associated companies as an Internet service provider and Internet marketing company.
Web World will from time to time allow the use of mailing lists by associated or similar companies but will restrict this list to: (a) Postal details only. (b) Customers who have agreed to use of these details as noted on our connection contract.
Information on customers usage or traffic will be confidential and will not be made known to any individual or company where this information is not required for the operation of Web World.
Customers access codes are confidential and will not be made available to any person or company outside of Web World for any reason whatsoever.
Credit information will be held in confidence however it will be used in any way possible to aid in the recovery of delinquent or defaulting debtors including an unpaid or unregistered notice being posted on the defaulters closed web sites.
All information will be stored as securely as possible while maintaining the ability for authorised Web World staff to quickly and effectively access this information when required operational purposes.
When information is no longer required for the operation of Web World or its associated companies it will be erased from all systems and any hard copies will be disposed of in responsible manner.